tickets list snafu?

James E Keenan jkeen at
Tue Oct 12 23:45:29 UTC 2010

Will Coleda wrote:
> There are 2 tickets lists, one for users to read and another that adds
> information to the system.
> Used to be "reply-all" sent to both, now it's just sending to one.

This is the first time I've heard of the two different tickets lists. 
What are their individual names (or other distinguishing 
characteristics)?  Which one is 'reply-all' working with?

Is this under our control?  Or is it administered by OSUOSL?

Thank you very much.

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