tickets list snafu?

Allison Randal allison at
Wed Oct 13 06:28:52 UTC 2010

On 10/12/2010 04:45 PM, James E Keenan wrote:
> This is the first time I've heard of the two different tickets lists.
> What are their individual names (or other distinguishing
> characteristics)? Which one is 'reply-all' working with?
> Is this under our control? Or is it administered by OSUOSL?

There is only one ticket *list*, <parrot-tickets at>.

There is also an email address <tickets at>, which is a 
dedicated address for Trac's ticketing system. Messages sent there are 
added as a comment on the relevant bug (Trac parses the email to extract 
the ticket number). This was necessary to set up the "ticket comments 
from email" feature that many people wanted duplicated from the old RT 

OSU OSL administers both the mailing list and the email address for 
Trac. "Reply all" goes to both, but a simple "Reply" only goes to 
<tickets at> (that is, it goes into Trac, but not to the mailing 
list). Some email clients also have a "Reply list" feature, which only 
goes to the mailing list.


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