tickets list snafu?
allison at parrot.org
Wed Oct 13 06:28:52 UTC 2010
On 10/12/2010 04:45 PM, James E Keenan wrote:
> This is the first time I've heard of the two different tickets lists.
> What are their individual names (or other distinguishing
> characteristics)? Which one is 'reply-all' working with?
> Is this under our control? Or is it administered by OSUOSL?
There is only one ticket *list*, <parrot-tickets at lists.parrot.org>.
There is also an email address <tickets at parrot.org>, which is a
dedicated address for Trac's ticketing system. Messages sent there are
added as a comment on the relevant bug (Trac parses the email to extract
the ticket number). This was necessary to set up the "ticket comments
from email" feature that many people wanted duplicated from the old RT
OSU OSL administers both the mailing list and the email address for
Trac. "Reply all" goes to both, but a simple "Reply" only goes to
<tickets at parrot.org> (that is, it goes into Trac, but not to the mailing
list). Some email clients also have a "Reply list" feature, which only
goes to the mailing list.
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