tickets list snafu?

[James E Keenan]

Will Coleda wrote:
> There are 2 tickets lists, one for users to read and another that adds
> information to the system.
>
> Used to be "reply-all" sent to both, now it's just sending to one.
>

This is the first time I've heard of the two different tickets lists. 
What are their individual names (or other distinguishing 
characteristics)?  Which one is 'reply-all' working with?

Is this under our control?  Or is it administered by OSUOSL?

Thank you very much.
kid51